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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. Everything else stays off the table.

Account dataPayment recordsDevice infoLogin historySupport requests
3 bd How We Handle Your Information

Reach Us About Privacy

If you have a question about what data we hold, want to update your details, or need to request deletion, our support team handles privacy enquiries the same way they handle account questions. Open a chat and tell us what you need.

Team online

Live Chat

Fastest way to reach someone who can pull your records and explain what we hold. Available every day; response usually within a few minutes depending on queue length.

Email Support

Send your request with your registered mobile number so we can verify your identity. Expect a reply within one to two business days with next steps or the information you asked for.

Account Settings

Update your mobile number, email or password directly in your profile. Changes take effect immediately and you'll get a confirmation message on screen once saved.

How We Protect What You Share

We encrypt login credentials and payment details in transit and at rest. Our server infrastructure logs access attempts so we can spot unusual patterns. We limit internal access to personal data on a need-to-know basis and require two-factor approval for changes to payment records.

Secure Transmission

Every page uses SSL encryption so your password, mobile number and payment instructions travel encrypted from your device to our server. You'll see the padlock in your browser bar.

Payment Isolation

We never store your bKash, Nagad or Rocket PIN. Deposits and withdrawals authenticate through the wallet app itself; we only record the transaction reference and amount once it clears.

Cookie Use

We set a session cookie to keep you logged in and a preference cookie for language choice. No third-party ad trackers. Clear them anytime in your browser; you'll just need to log in again.

Data Retention

Active accounts keep records indefinitely. Closed accounts enter a six-month retention window for payment reconciliation, then we purge identifiers and keep only anonymized totals for audit compliance.

Privacy Questions

We ask for your mobile number, a password and your preferred payment method. If you deposit via bKash, Nagad or Rocket we store the wallet number for withdrawal matching. No national ID or address required at signup.

We share transaction details with the payment processor handling your deposit or withdrawal so they can verify and clear the transfer. We don't sell your information to marketing firms or data brokers. No third-party ads on the platform.

Yes. Contact live chat or email support with your registered mobile number and ask for a data report. We'll send a summary of your account details, payment history and support tickets within five business days.

Message support and request account closure. We'll process it within two business days, then hold records for six months to handle any pending disputes or chargebacks. After that window personal identifiers are purged.

We use a session cookie to keep you logged in and a language-preference cookie. Both are functional; no advertising or tracking cookies. You can disable cookies in your browser settings but you'll need to log in every visit.

As long as your account is active, plus six months after closure for reconciliation. Anonymized totals may be kept longer for audit and fraud analysis, but without any link back to your mobile number or name.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.