Reference

Our Terms, Your Account Rights

These legal terms govern how your 3 bd account works — from how we handle your wallet activity through bKash, Nagad, and Rocket, to how we manage your data and what you can expect from us.

Account TermsPrivacy PolicyWallet ConditionsEligibility RulesContact Rights
3 bd Our Terms, Your Account Rights
HOW WE HANDLE THIS

Data, Security and Your Account

We keep your account data only as long as it is needed for the purpose it was collected — transaction records stay on file to meet financial compliance requirements, while session data is cleared on a shorter cycle. You can request a copy of what we hold on you at any time through the Help section of your account.

Account Security

Your 3 bd account is protected by OTP verification on login. Each session from a new device triggers a fresh OTP to your registered mobile number before access is granted.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — bKash, Nagad, or Rocket. You can manage cookie settings from your browser at any time.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket deposits are retained for compliance purposes. Non-transactional data is reviewed and cleared on a rolling basis per our retention schedule.

Request Your Data

To access, correct, or request deletion of your personal data, log in and go to Help, or contact support directly. We respond to verified data requests within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about these terms, your account rights, or how we handle your data, our support team handles policy queries directly. You do not need to go through a general queue — flag it as a legal or account query and it routes to the right person.

Team online

Live Chat

Open the chat widget from any page on 3 bd. For policy or account-rights questions, type 'legal query' at the start so it reaches the right team without delay.

Email Support

Send detailed policy or data requests to our support address. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — linked to your account.

Account Help Centre

Log into your account and open the Help section. Policy documents, term updates, and your consent history are all accessible there without contacting support.

Common Questions on Terms and Rights

These are the questions we hear most often about how our legal terms work in practice — account eligibility, data rights, wallet conditions, and how to get in touch if something needs resolving.

Access depends on your local law and eligible region. We do not override local restrictions. Check whether online gaming activity is permitted where you are before opening an account.

We verify wallet ownership before processing withdrawals. The name on your bKash, Nagad, or Rocket account must match your registered 3 bd profile to confirm the funds go to the right person.

Log into your account, open the Help section, and submit a data access request. You can also contact support directly. We handle verified requests and respond within a reasonable timeframe.

We notify you through your registered contact before any material change takes effect. If you continue using your account after that notice, it counts as acceptance of the updated terms.

Yes. If you disagree with a term update or simply want to close your account, you can request closure through support and withdraw your remaining balance to your linked wallet.

Use live chat and type 'legal query' at the start, or email support with your registered mobile number and wallet type. Policy queries are routed separately from general account help.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.